Where can I find answers to my questions about this provider?
You can find all of the Frequently Asked Questions about Red Arrow on our Help Desk.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in North America. Please do consider tipping for good service.
For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents of poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
What if I need to change my booking?
Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.
Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.
How much luggage can I bring?
Each passenger is allowed 2 checked bags and 2 pieces of hand luggage.
Are the vehicles wheelchair accessible?
Yes, the vehicles are wheelchair accessible. If a wheelchair lift is required, the booking will need to be made at least 24 hours in advance.
Can I travel with a pet?
No, we do not allow pets onboard. Only Service Animals, including Emotional Support Animals with the proper documentation, will be allowed on the vehicle.
Is there an extra charge for bikes and sporting equipment?
Yes, for bikes there will be an additional charge of $25 and they must be stored in a bike bag/box. Ski/snowboard equipment and golf clubs are considered 1 piece of checked luggage and will count as 1 of your 2 checked bags. Skis, boots, and poles must be in a bag or bound together and snowboards must be in a bag. Golf club heads must be wrapped or covered.
Do you provide car seats for young children?
No, we cannot provide the car seats ourselves. Should you wish to seat them in a car seat next to you, you will need to purchase an additional seat.
Please note that the coaches have either lap belts or 3-point seat belts and may not be compatible with your car seat.
Can minors travel on the coach unattended?
Yes, children between the ages of 6 and 12 may travel alone on the bus. Children under the age of 6 must be accompanied by someone age 13 or older.
