Ridebooker cancellation policy:
All cancellation requests must be made directly to Ridebooker by email (info@ridebooker.com) or phone (+1 866 943 0516) and are time stamped for processing. ( including voicemail messages)
For shared shuttle services
If you need to cancel your ticket, please do so at least 24 hours in advance of your trip's departure time to receive a 100% refund. Cancellations made within 24 hours of the trip's departure time will not receive a refund.
Please note purchasing a round-trip ticket and then cancelling for a single one-way trip to take advantage of any applicable discounted round-trip pricing is not permitted. Should you need to cancel a single trip from your original round-trip ticket, we will refund the difference between the round-trip and a one-way ticket.
Cancellation coverage is not available for shuttle services.
If a booking is cancelled by Ridebooker, the reservation will be fully refunded.
For private transportation services
At the time of booking, you were given the option of purchasing cancellation coverage.
| Cancellation Notice |
With Coverage |
| 24 hours or more |
Full refund* |
| Less than 24 hours |
No refund |
* Full refund equals the initial purchase price and does not include the initial cost of cancellation coverage.
| Cancellation Notice |
Without Coverage |
| 72 hours or more |
Full refund minus 20% administration fee** |
| Less than 72 hours |
No refund |
**Full refund equals the initial purchase price minus 20% of the initial purchase price before tax
Any bookings made within 24 hours are not eligible for cancellation coverage and are non-refundable
Any private bookings made within 72 hours without cancellation coverage are non-refundable
Our standard policy with regard to missed transfers is full forfeit of the amount paid at the full discretion of Ridebooker.
In the event of delayed or cancelled flights, please advise Ridebooker by telephone as soon as you are able. Failure to do so may result in
full forfeit of the amount paid at the full discretion of Ridebooker.
The destination and pickup addresses on your ticket are the address to which you will disembark and embark. Should you wish to change
these or any other details, this must be done by email at least 72 hours prior to the date of travel (inbound or outbound). Significant changes in
destination or pickup addresses may constitute a route alteration which is covered in section 4 - "Route Alterations".
Route alterations more than 72 hours prior to the date of travel
If the new trip price is greater than the original amount charged, you will be required to pay the additional cost before the alteration can be confirmed.
Additional payment will need to be made by providing credit card details over the phone. If the new trip price is less than the original amount charged, any
additional cost will be refunded to the account from which the original payment was made.
Route alterations less than 72 hours prior to the date of travel
Route alterations will be made on a best effort basis based on availability. If the new price is greater than the original amount, the customer will be
required to pay at the time of the change.
All trip prices are for "direct" trips with one pickup and one drop-off point and assume that you are on time for your trip pickup.
Our transportation partners reserve the right to charge additional fees which are payable directly to your driver. If you have any questions please ask your driver.
All additional charges will be reasonable and are at the sole discretion of the transportation partner. Additional fees may be charged for:
- Late departures that are within your control (not including late or cancelled flights).
- Additional stops en route
- Additional pickups
- Non-essential route alterations
- Additional drop-offs
- Border Crossings lasting longer than one(1) hour
Each guest is allowed a base amount of 1 checked luggage and a "carry on" bag. Some services may allow additional items.
Any additional luggage and sporting equipment (e.g. snowboards, skis, golf clubs, bicycles etc.) must be declared upon booking and may be subject to an additional charge.
For the safety of our contracted team members, the weight limit for individual checked items (including sporting equipment) is limited to a maximum of 32 kg.
For abnormally heavy or large items, please discuss your needs with our team prior to booking. We will accommodate your requirements whenever possible.
All luggage should be labeled with the owners name and destination. If any luggage arrives undeclared, the driver reserves to right to refuse transfer or to charge
additional fees for transport of said luggage.
Please refer to the information provided on individual service pages for further information.
Ridebooker reserves the right (and delegates to its contracted drivers and appointed agents) the right to refuse to carry any person who is thought to be under the
influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Ridebooker will endeavor to ensure that all transfers arrive at the agreed upon time. Ridebooker will not incur any liability whatsoever in the event of any delay due to causes
beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law by the primary transportation provider. Ridebooker can not accept any
liability whatsoever for accidents or injuries during any portion of any transfer. Customers' property is carried entirely at their own risk and no responsibility can be accepted for
loss or damage. All liability is assumed by the primary transportation provider.
Circumstances beyond the control of Ridebooker and contracted companies may prevent the timely delivery of guests to their destinations. Anything beyond the control of Ridebooker
that interrupts or stops any transfer does not in any way result in any liability for Ridebooker.
The following are examples of circumstances which are not within our control:
- Missed flights due to transportation delays (flight insurance is highly recommended)
- Accidents causing delays to the vehicle
- Exceptional or severe weather conditions including snow or flood.
- Compliance with requests of the police
- Deaths and accidents on the road
- Vandalism and terrorism
- Unforeseen traffic delays
- Industrial action by third parties
- Problems caused by other customers
- Other circumstances affecting passenger safety
- Bookings that have been made showing incorrect details of dates, flight times etc.
- This list is not exhaustive
If, for reasons within their control, Ridebooker fails in delivery of passengers to their confirmed destination, the company will provide suitable transport such as another coach,
private car, taxi etc.
Ridebooker shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited
to $500.00 per booking.
Ridebooker reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subcontracted company or to any third party.
It is the customer's responsibility to report any problems with his/her transfer in a timely manner so that Ridebooker has the reasonable opportunity to address and correct the
problem. It is the customer's obligation to do all in his/her power to mitigate any loss.
These Conditions of Transport and any transportation which we agree to provide you (in respect of yourself and/or your baggage) shall be governed by the laws of the country in which
the transfer occurs or is planned to occur. Ridebooker and its associated and contracted companies agree to operate within the rules and regulations of transportation for the district(s)
in which the transport takes place.
Unless otherwise noted, children under 2 years of age are counted as passengers and must have a seat reserved in advance of travel.
Car seat requirements depend on the vehicle type. We will endeavor to provide child seats where required, but these must be reserved in advance of travel.
Please refer to the FAQ section of your specific route for information on car seat availability.
Certified, professionally trained service animals which are assisting customers with disabilities are carried, free of charge, in the vehicle at
the customer's feet. The animal must be certified as having been trained to assist a person with a disability by a professional service animal institution.
If you wish to travel with a service animal:
- We recommend that your service animal be harnessed at all times. If it is not harnessed, we strongly recommend that it be held on a leash when it is not in its kennel.
- As evidence that the animal you are travelling with is a professionally trained service animal, you may present an identification card or other written document,
carry tags or a harness for your animal, or provide credible verbal assurance.
