Travel Agent | Concierge | DMO | Hotel | Tour Operator

Who?

Ridebooker is North America’s leading ground transportation wholesaler. Our platform connects hotels, resorts, travel agencies, and destination management organizations to a massive network of ground transportation providers. If you want great rates on the best ground transportation services in North America all in one place… Ridebooker is your answer!

What?

Ridebooker’s suite of services includes all of the following from Los Angeles to New York to Vancouver to Halifax, and everywhere in between:

Shared Bus and Shuttle
Taxi
Sedan services
Luxury SUV
Charter Van
Luxury Van
Minibus
Highway coach

Why?

Ridebooker’s easy-to-use agent web portal lets you access ground transportation prices 24/7. Combine that with phone, live chat, and e-mail support from 09:00 – 17:00 every day of the year and you will be able to serve all of your client’s travel needs. No more Google searching or Yellow Pages - we give you a price, you make a sale, and you make your commission.

Ridebooker is the glue which holds your guests’ holidays together. We want clients to talk to you about golden sunsets or amazing snow, NOT the trouble they had finding their transport. At Ridebooker we go above and beyond every day to provide ground transportation solutions that are right every time – simplicity and accuracy are our watchwords.

Setup an account today by emailing us at [email protected].

Transportation Providers

Ridebooker is an affiliate network that seamlessly connects your ground transportation company with hotels, travel agents, destination management organizations, and concierge services. We will drive revenue to your company and provide transportation technology that will extend and improve the service you provide. No more chasing clients with commission cheques… Ridebooker is automated. No more clients lost in airports; we’ve connected you via text and social.

Ridebooker is constantly looking to improve our service and expand our network. If you are interested in working with us as a transportation provider please email [email protected].

Careers

Customer Support Coordinator

Join this leading-edge transportation company and work alongside a fun and innovative team! Ideally suited for a friendly customer service pro who likes the excitement of rapid growth and change. This is a full-time, long-term work-from-home position with lots of opportunities for upward mobility and growth within the company.

About the Role, Benefits & Perks:

Full-time and Part-time available.
Work-from-Home: computer setup and software can be provided.
Starting at $21.50 per hour with potential for increases depending on performance.
Extended health benefits and training allowances available after 3 months for full-time employees.
Discounted travel perks.
Super social, close-knit team atmosphere where you can build a long-lasting career and great friendships!

The Perfect Candidate:

You are a natural communicator. You are known for your friendly, calm nature. You are comfortable with the imperfect.
You would love to get in on the ground floor with a leading-edge, expanding tech company, broaden your skills, and challenge yourself.
Motivated and self-driven with excellent time management skills who works well independently.
Good listener with excellent verbal and written communication skills.
Understands and knows how to deliver excellent customer service.
Computer-savvy, experienced with Windows and MS Office, and can quickly learn new programs and platforms.
Brings a positive mindset and fun energy to the team.
Administratively strong, organized, and pays attention to details (always!).

Responsibilities Include:

Consistently offer professional, friendly, and engaging service.
Have a thorough understanding of all our products and services.
Assist guests regarding transportation options in an informative and helpful way.
Accurately book and enter reservation requests using a leading-edge booking system.
Be an organized, responsible, punctual, and accountable individual with a sense of urgency.
Recognize the importance of adhering to call center and customer service standards.
Liaise with dispatch and other departments as required.
Work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in your schedule, and adapting to changes in workflow and environment as the business is ever-changing.
Follow department policies, procedures, and service standards.
Happily assist with other duties and projects as assigned.

If you are interested, send us an email at [email protected]

Work with us.