Where can I find answers to my questions about this provider?
You can find all of the Frequently Asked Questions about Simcoe County Airport Service on our Help Desk.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in North America. Please do consider tipping for good service.
For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents of poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
What if I need to change my booking?
Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.
Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.
How much luggage can I bring?
Each passenger is allowed 2 pieces of checked luggage and 1 piece of hand luggage.
Do your vehicles have wifi?
No, our vehicles are not equipped with wifi onboard.
Are there washrooms onboard?
No, our vehicles are not equipped with washrooms onboard.
How long before my flight should I leave?
We ask that you provide a flight number and our dispatch team will decide which shuttle works the best to make your flight on time. We ask that you put a rough time on your booking for the pickup but please be advised the time chosen is not guaranteed and is subject to change. Always be sure to check your confirmation email for your pickup time.
What happens if my flight is delayed?
Passengers whose arrivals are delayed will be accommodated on the next available vehicle. The vehicles leave on the hour with reservations.
Can I be dropped at a private address?
Yes, private addresses are included in this service although it is required to be inside the city selected. If you are unsure if your address is one we are able to service please contact our customer service team.
Do you provide car seats for young children?
No, however, if you have your own we will try our best to accommodate you. If you plan on bringing your own child seat please let us know in the Special Instructions of your booking.
Are the vehicles wheelchair accessible?
No, unfortunately, none of our vehicles are wheelchair accessible.
Can I travel with a pet?
No, we are unable to transfer any pets on this service.
