Where can I find answers to my questions about this provider?
You can find all of the Frequently Asked Questions about Bellair Charters on our Help Desk.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in North America. Please do consider tipping for good service.
For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents of poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
What if I need to change my booking?
Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.
Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.
How much luggage can I bring?
Each passenger is allowed 2 pieces of checked luggage and 1 piece of hand luggage.
Are the vehicles wheelchair accessible?
Yes, there are wheelchair-accessible vehicles.
Please give us at least 48 hours' notice if you will be requiring this service and be sure to provide the combined weight of the wheelchair and passenger along with the width and length of the wheelchair/scooter at the time you make the reservation. The maximum combined weight we can accommodate with our current equipment is 600lbs. The maximum width is 30'' and the maximum length is 48''.
Can I travel with a pet?
Yes, you can travel with a small or medium-sized pet for an additional fee. The fee can be paid to the driver.
Small Pets - For a $5 fee each way, small pets are permitted to ride on the bus with the passenger if they travel in a small carrier that fits under the seat. Animals are required to be kept in the carrier for the duration of the trip. If it becomes disruptive, the driver may refuse to service the animal.
Medium Pets - For a $!0 fee each way, medium pets may ride in the luggage bay in a hard sided, medium sized kennel.
Animals weighing more than 50lbs cannot be transported.
What happens if my flight is delayed?
In an effort to provide all passengers with the best on-time service possible, shuttles can only be held up to 2 minutes past the scheduled departure time. If you miss your scheduled time, please let us know as soon as possible so that we can move you to the next available shuttle.
Do you provide car seats for young children?
No, we do not provide car seats but we highly recommend you bring them for children under 8 years old.
Can minors travel on the shuttle unattended?
Minors that are 16 years old or older are allowed to travel unaccompanied.