Where can I find answers to my questions about this provider?
You can find all of the Frequently Asked Questions about Wilsons on our Help Desk.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in North America. Please do consider tipping for good service.
For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents of poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
What if I need to change my booking?
Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.
Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.
How much luggage can I bring?
Each passenger is allowed 1 checked bag and 1 carry-on personal item.
Are the vehicles wheelchair accessible?
There is a limited number of wheelchair-lift-equipped coaches in its fleet. For passengers who require this service, we require reservations to be made at least 48 hours in advance with a note in the Special Instructions of your booking that you will require a wheelchair lift.
For passengers who use mobility aids i.e. walkers and foldable wheelchairs and who can board the coach with some assistance, we are able to store non-motorized mobility aids under the coach for no additional charge.
Are there washrooms onboard?
Yes, our buses are fitted with washrooms onboard.
Do your vehicles have wifi?
No, our vehicles are not equipped with wifi.
Can I travel with a pet?
No, the coaches cannot accommodate pets onboard. People may have Service Animals accompanying them inside the coach but a valid Guide or Service Certification must be presented and we must be made aware of the Service Animal in the Special Instructions of your booking.
Can minors travel on the coach unattended?
Children/youth must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. Unaccompanied minors aged 13-18 must travel with a photo ID that includes their name and birth date in order to prove they are of sufficient age to travel alone when checking in with the driver.
